It matters which one you have, because they go to different places.
If your issue is with this website, how your information was handled, how you were contacted, or something we published that's wrong, that's ours and we'll deal with it directly.
If your issue is with the installation, the repair, the quote, the scheduling, or the conduct of the contractor you were referred to, raise it with that contractor first. They performed the work, they hold the license and insurance, and they're the party who can actually fix it. Most problems resolve at that step.
Still tell us, though — even if we can't resolve it ourselves. We want to know when a referral goes badly, because that's information about who we should keep working with.
Email [info@ductlessminisplitquincy.com](mailto:info@ductlessminisplitquincy.com) or call (857) 810-4188.
Include what you can: your name and contact details, roughly when the referral happened, which contractor was involved, what went wrong, and what outcome you're looking for.
Within 3 business days — we acknowledge receipt so you know it landed.
Within 15 business days — we investigate and respond with our findings. If it's something we caused, we say so, tell you what we're doing to fix it, and correct anything we published in error. If it concerns contractor work, we'll tell you plainly what we can and can't do, and we will raise it with that contractor.
If something takes longer than 15 business days, we'll tell you why and give you a revised date rather than going silent.
Reply and say so — a second person will look at it fresh.
You can also take a complaint outside this process at any time. Depending on the nature of the issue, that may mean:
We won't discourage you from doing that, and using our complaints process first isn't a precondition for it.
